- Written by:Guest Hook Team
- Last Updated:August 19, 2022
Table of Contents
Writing Airbnb guest reviews is your duty to the hosting community. Where would you be today if hosts before you hadn’t given your guests rave reviews—or warned you of guests that gave them problems?
As an Airbnb host, making sure that you participate in the Airbnb reviews system is critical! From check-in to check-out, you want to deliver a great guest experience. Positive reviews are the path to earning Superhost status, so participating in both sides and leaving guests reviews (hopefully a 5-star review) is a great way to boost your overall Airbnb listing and performance.
Beyond that, writing Airbnb guest reviews is simply good business. For good guests, it shows you care. For problem guests, it offers a chance to tell your side of the story. And for those in between, it’s a matter of being thorough.
But gosh, can they get exhausting. So whether you’re writing your very first review or looking for a way to make your thousandth one a little different from those before it, here are our tips for Airbnb guest reviews that are professional and impactful.
We’ve also compiled a list of Airbnb host review templates (they can be used on any short-term rental site like Vrbo as well) that you can copy + paste with a few customizations depending on how the guest was to host.
The Good
Had a guest that you hit it off with immediately? Or fuss-free guests who left your space in tip-top shape? That’s the kind of vacation rental kismet that we all hope for!
But even so, reviewing good guests can feel a bit…weird. Especially if you forged a personal connection with them while they were staying in your rental. Just how do you put a guest’s greatness into words?
Here’s what we suggest for good Airbnb guest reviews:
- Praise them! No need to re-invent the wheel. Keep it simple with something like “X was a pleasure to host.”
- Point to a specific moment. After you’ve made it clear that this is a good review, make it personal. Mention something specific that the guest did that you appreciated. Maybe they smiled and waved whenever you crossed paths. Maybe they were super responsive during the booking process. Or maybe they followed your house rules with star student gusto.
- Make a nod towards future bookings. Ending your review with something like “X is welcome back any time” concludes your review on a welcoming note. It also reminds your A+ guest that they have a solid option whenever they’re back in the area, planting the seed for repeat bookings.
Examples Of Reviews For Great Guests on Airbnb
[Guest Names] were wonderful guests! They were considerate, and made hosting easy. We would definitely recommend them to other hosts in the future. Thanks so much for everything!
Example guest review to leave when everything goes well.
This guest was super nice and considerate, and was an enjoyable person to host! We would definitely recommend them to other hosts for a great Airbnb experience and would also welcome them as future guests, too. Thanks so much.
Another option for a guest that was nice and friendly.
[Guest Name] was an excellent guest! They were super clean, and we had a great time hosting them. They left our property in good condition. We would recommend them to future hosts without hesitation. Thanks so much for staying with us!
A simple review to leave when guests are clean upon departure
The Bad
Youset the proper expectations—but your guests demanded the sun and the moon. Or theynever read your house rules and left chaos in their wake. Or they were simply oblivious to their bad behavior (often the hardest review of all!).
We hope we never have to write bad reviews, but it’s bound to happen to every host at some point. When it does, remember to be professional. That might be hard—especially if a guest blatantly disrespected your rental—but losing your cool only hurts your credibility.
Here’s what we suggest for problem Airbnb guest reviews:
- Be diplomatic. Be straightforward but keep your emotions in check. Something along the lines of “a hotel would have been better suited for X” makes your point while remaining even-keeled.
- Be clear, but avoid laundry listing. If guests did damage or caused big issues, you should absolutely mention it in your guest reviews. But avoid creating a dramatic roll call of every slight they made against you. Something along the lines of “our housekeeper had to spend far more time at this rental than usual after checkout” is more effective than “X left dishes in the sink, candy wrappers on the floor, and dirty towels in every room of the house.”
- Take the proper steps beyond reviewing. If you suspect your guest will also leave you a negative review,be prepared to respond professionally. And if their behavior was cause for compensation, that’s something to take up with Airbnb or your insurance. Not something to hash out in your guest reviews.
Examples Of Reviews For Bad Guests on Airbnb
Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.
An example when a guest is a problem
This guest did not follow our clearly communicated house rules and was overall very disruptive. We would not recommend them to anyone looking for a peaceful and enjoyable guest to host.
If a guest were to break house rules and cause problems for you
I’m sad to write that we had issues with [guest name]. This guest checked out too late and ended up disrupting our cleaning schedule for the day. We would not recommend them to anyone looking for a punctual and considerate guest to host in the future.
Example if a guest were to overstay and cause turnover issues by not respecting your check-out time
The In-Between
For most hosts, a vast many of guests will be right in the middle. They’ll follow your rules for the most part, maintain respectful communication, and be in and out of your rental without much incident.
And that makes your job a little easier. But how do you write unique reviews for each guest when you’re hosting dozens and dozens of guests a year?
Here’s what we suggest for average Airbnb guest reviews:
- Don’t call on the muses. While these reviews should be professional, don’t give in to the pressure to make them perfect. A decent review that’s done is better than one that you’ll never get around to perfecting and posting.
- Focus on something tangible. Every guest will have at least one quality worth mentioning—even if it’s that they breezed in and breezed out with no issue. Call it out in your review.
- Skew it accordingly. Maybe a guest is in-between, but tipping a little more towards one side of the scale. Take a cue from the good and bad guest advice accordingly. For good-leaning guests, extend a welcome for future stays. For borderline problem guests, briefly and diplomatically mention the biggest issue.
Examples Of Reviews For “In-Between” Guests on Airbnb
We wanted to have a great experience hosting [guest name], but we didn’t quite get there. They had some issues following our house rules. We would want to have better communication in the future if we were to host them again. We do recommend them to other hosts who have aligned expectations.
Just an OK guest with some issues
This guest didn’t communicate well and it caused a few friction points during their stay, but they were overall a guest we’d welcome back. We would encourage the guest to make sure they’re following any house rules for future stays.
A guest who had some issues overall but you would host again
We wanted to have a great experience hosting [guest name], but sadly the guest broke something in our property and was careless with our property. We do understand mistakes happen and would host this guest again if they agreed to be a touch more careful with our property.
When a guest were to break something in the property
Need help with your Airbnb guest reviews?
Don’t let this simple task become the bane of your hosting existence! Your Airbnb property or properties will thrive once you host the ideal guest for you, so we hope these Airbnb review examples above were useful. Keep working on getting to the highest star rating possible while you take great care of guests and attract more potential guests. If you’re a property manager, reach out to us for help on writing templates of your own!
At Guest Hook, we help Airbnb owners and managers across the globe with anything that needs writing. We’ll help you create templates for easy Airbnb guest reviews—and we specialize in creating listing descriptions that attract the guests that will be happiest at your rental.Get in touch with us today.
Take The Next Step
- Download our free Vacation Rental Marketing Blueprint and watch our FREE training on how to build an actionable, advanced marketing plan for your rental properties.
- If you want to learn more about how to generate more bookings, visit our blogand read our articles.
- To get started working with us, visit our contact page, complete the form and schedule a call.
- If you’ve found this article helpful, please share it with your friends, team or other vacation rental owners/hosts!
Related Articles
How To Write An Awesome Airbnb Description From Start to Finish
Read Post »
Does Social Media Drive Direct Bookings For Your Vacation Rental?
Read Post »
Airbnb Host Tips: How To Get More Bookings With Less Stress
Read Post »
FAQs
How do I write a good review for Airbnb guest example? ›
- It was a pleasure hosting you. You were so thoughtful about everything. ...
- Five stars for the 5-star guest. ...
- Excellent guest. ...
- You were very communicative. ...
- A really nice guest. ...
- Super-friendly and respected the space. ...
- It was great to have you back! ...
- Fantastic guests.
- Go to Profile > Reviews.
- Tap Reviews by you.
- Go to the review you'd like to respond to and tap Leave a Response.
Really enjoyed hosting you [Guest First Name] and would love to have you stay with us again. [Guest First Name] stayed at our place and we couldn't have been happier. Communicative, clean, and respected the house rules. We highly recommend [Guest First Name] to any host.
How do I write an honest review on Airbnb? ›Think about what you'd want to know before booking a stay or welcoming someone into your place. Highlight things like: Your interactions with your guest, Host, and their associates—were they pleasant and respectful? Anything that made the stay special, like cleanliness, personal touches, convenience, amazing coffee.
What is an example of a 5 star review for Airbnb host? ›The place was very clean, modern, had everything we needed to feel at home, and was an easy walk to all the sites we wanted to see. Also close to a big supermarket which was handy, and few steps to dozens of restaurants and cafes. Communication was great too. We would highly recommend this wonderful apartment.
What is the best response to an Airbnb review? ›The guest's name (so that your reply feels personal) Gratitude (either that they stayed with you, that they left a thoughtful review, or something specific they did during their stay) Reiterate the great things they stated in their review (so that potential guests see those great things twice)
What is an example of reply to a bad review Airbnb? ›“The house was dirty and there were bugs everywhere.” I apologize for the condition of the house when you arrived. We have since rectified the situation and taken measures to prevent it from happening again in the future. Thank you for bringing it to our attention.
How do I write a public response on Airbnb? ›- Go to Profile > Reviews.
- Click Reviews about you.
- Go to the review you'd like to respond to and click Leave a Response.
An example of a generally positive review is “I had a great time at [Business Name].” Some positive review response examples that your business can use: “Thanks so much for sharing your experience with us.” “Thank you so much for taking the time to leave us feedback.”
What is a good Airbnb message? ›Thank you for booking (name of Airbnb). We are looking forward to hosting you at our place and will send you more information about check-in and staying at our Airbnb closer to your date of reservation. Please feel free to get in touch with us if you have any questions or concerns.
How to write a good review? ›
- Be informative and insightful: Be specific and relevant to the place that you're reviewing, and describe what other visitors are likely to experience. ...
- Be authentic: Review your own experience, and explain what the place was like and describe the service that you received.
Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.
How do I write a neutral review on Airbnb? ›- Be diplomatic. Be straightforward but keep your emotions in check. ...
- Be clear, but avoid laundry listing. If guests did damage or caused big issues, you should absolutely mention it in your guest reviews. ...
- Take the proper steps beyond reviewing.
To report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.
How do I write a good Airbnb review as a host? ›- Tell them they are welcome anytime. Keep it simple. ...
- Touch on something specific about their stay. Bring forward one or two small details you liked about your guests or that helped you get connected with them.
- Leave honest and accurate comments. ...
- Mention if it went smoothly.
Star ratings: Ratings for hosts from 1 (worst) to 5 (best) for the overall experience and for specific categories, including: overall experience, cleanliness, accuracy, value, communication, check-in, and location. You need to get 3 star ratings before your overall rating appears on your listing or profile.
Do bad reviews hurt Airbnb? ›Reviews are extremely important. Having bad reviews on Airbnb will decrease the number of bookings you get as a host and diminish the chances of you getting accepted by a host if you are a guest looking for an Airbnb.
How do you write a public response? ›- #1: Incorporate a variety of sentence and paragraph structures. ...
- #2: Write in second person. ...
- #3: Don't forget the importance of images! ...
- #4: Proof-read to ensure grammar and punctuation are used correctly. ...
- #5: Format the feature article correctly.
- Find ways to take your amenities to the next level.
- Thoughtful greetings, like a welcome basket or handwritten note, go a long way.
- Share local treats to give guests a unique experience.
- Practical amenities, like sunscreen, insect repellant, and umbrellas, can save the day.
- The food was excellent! I had the steak, and it was cooked perfectly.
- The service was wonderful. Our waiter was so attentive and accommodating.
- The ambiance was perfect. ...
- Overall, this was an incredible dining experience. ...
- I had a great experience at this restaurant!
What are examples of review used in a sentence? ›
Example Sentences
I read the book reviews in the newspaper. The educational software was sent to teachers for review. Verb Scientists are reviewing the results of the study. I need time to review the situation.
I've noticed a significant improvement in your performance, behavior, and skills since your last performance review. You appear to have taken the constructive feedback to heart and worked on yourself. I am truly amazed by the dedication and positive attitude that you bring to work every day. Good job!
What is a good reason for Airbnb? ›- Traveling with kids? Airbnb gives you space and beds. ...
- Checking in and out is easier. ...
- I love the little perks. ...
- I love unique places. ...
- I love to learn about other cultures. ...
- The ratings go both ways. ...
- It's easier to find what I need.
Talk about your experience in the workplace and mention any questions or concerns you may have about day-to-day tasks. Employers often appreciate insight into individual employee experiences so they can adjust their expectations and goals to better fit their needs.
What do you say in a 5 star review? ›Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated." "Thank you for the fantastic review! We put a lot of effort into making our product/service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
How do you write a short review? ›Briefly summarise the story. Discuss the setting, the main character(s) and the main events or problems that the characters experience. Do not give the ending away! Discuss what you like or dislike about the story.
Do Airbnb hosts look at guest reviews? ›Airbnb allows guests and hosts to leave star ratings and written reviews for each other within 14 days after check-out. Neither guests nor hosts can see the other's review until both have been submitted, or until the 14-day review period has ended. This is so both parties can be as unbiased and impartial as possible.
Can Airbnb hosts see your picture? ›If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.
Are Airbnb hosts allowed to watch you? ›Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.
What is not allowed on Airbnb? ›The following content is not allowed on Airbnb:
Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner. Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing.
Can you get sued for an Airbnb review? ›
The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.
What if an Airbnb host leaves you a bad review? ›Contact Airbnb to Request Removal
If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.
Sometimes, a host is forced to accept negative feedback from guests. However, as long as the host can provide proof, they shouldn't have any issue getting Airbnb to delete a review if a guest threatens to leave negative reviews or asks for a discount in exchange for favorable ratings.
How do I ask for a 5 star review on Airbnb? ›How do I ask for 5-star reviews on Airbnb? The key is to stay in communication with your guests throughout the entire stay, not just after they check out. Tell them candidly that you're striving for a 5-star stay and ask them how their stay is going, if they need anything, and if everything is up to their standards.
How do you create a positive guest experience? ›- Design the ideal customer experience. ...
- Know your customer. ...
- Create an emotional connection with your customer. ...
- Provide value to your customers. ...
- Be consistent in your service. ...
- Use technology to your advantage. ...
- Design a high-quality training program.
- The food was excellent! I had the steak, and it was cooked perfectly.
- The service was wonderful. Our waiter was so attentive and accommodating.
- The ambiance was perfect. ...
- Overall, this was an incredible dining experience. ...
- I had a great experience at this restaurant!
- Describe the experience. Don't be tempted to just say 'This was fine'. ...
- Make your recommendation clear. Readers look at reviews to help them decide whether to visit, buy, read, watch, attend or even date! ...
- Give the reasons for your recommendation. ...
- Offer an alternative if possible.
- Mention your recent visit or interaction with the business.
- Highlight specific aspects of the product or service that impressed you, such as excellent service, a personal touch, or strong impression.
Check-in instructions were super detailed and helpful. The apartment was very clean and well stocked. We could not have asked for a better location. Overall a wonderful place; we would stay here again easily!
What do you write in a message on Airbnb? ›While creating a booking confirmation message template, start by thanking your guest for choosing your Airbnb listing, introduce yourself as their host, express your excitement about having them stay, and set the expectation for future communication regarding check-in details, house rules, and additional information.
Should I give an honest review on Airbnb? ›
Honesty is the best policy
If you were satisfied with everything, let other hosts know they were a pleasure to accommodate. If you had a negative experience with your guest, you should project this honestly in your review. After all, future hosts will see this and will want to avoid problematic guests.